Question 1

What is the refund policy on Sylense managed PostgreSQL?

Accepted Answer

Sylense provides a 72-hour refund policy on initial database deployments. If you are not satisfied with database performance, control panel experience, or domestic routing, contact our support desk for a full refund processed via Razorpay directly back to your payment method.

Question 2

What makes Sylense different from other PostgreSQL hosting providers?

Accepted Answer

Sylense provides shared compute infrastructure with isolated resource quotas in India datacenters, automated PgBouncer connection pooling on Port 6543, in-browser SQL Studio, daily automated backups, and 24/7 multilingual support.

Question 3

Where are Sylense PostgreSQL datacenters located in India?

Accepted Answer

Sylense operates cloud database infrastructure in Mumbai (in-bom), Bangalore (in-blr), and Delhi NCR (in-del), delivering low ping routing across all Indian states.

Question 4

Does Sylense support AI coding tools like Cursor and Claude Code?

Accepted Answer

Yes. Sylense provides standard PostgreSQL connection strings for Port 5432 (direct) and Port 6543 (PgBouncer transaction pooler) compatible with Cursor, Claude Code, Next.js server actions, Drizzle ORM, and Prisma.

Question 5

Is there a Free Tier available on Sylense?

Accepted Answer

Yes. Sylense offers a Free Plan with 256 MB dedicated RAM, 0.25 vCPU compute, 512 MB NVMe storage, and 50 max connections, designed for developers to prototype and test applications.

Question 6

Does Sylense support UPI payments for PostgreSQL hosting?

Accepted Answer

Yes. Sylense supports instant UPI checkout via Google Pay, PhonePe, Paytm, BHIM, as well as Indian Debit/Credit Cards and NetBanking through Razorpay with automated instant provisioning.

Question 7

What PostgreSQL versions are supported?

Accepted Answer

Sylense supports PostgreSQL 15, 16, and 17 with automated version selection, SSL/TLS encryption, and PgBouncer transaction pooler on port 6543.

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