Terms of Service
Last updated: September 2026 | Effective immediately
1. Agreement to Terms
By creating an account, accessing the Sylense platform (sylense.in), or provisioning any managed PostgreSQL database cluster, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.
2. Description of Service
Sylense provides high-performance Managed PostgreSQL Database Cloud Services, including isolated database clusters running on high-speed NVMe compute infrastructure in India. Services include automated database provisioning, connection pooling via PgBouncer on port 6543, direct database connections on port 5432, an in-browser SQL Studio, real-time telemetry, and automated snapshots.
3. Account Registration and Security
You are responsible for maintaining the confidentiality of your account credentials, master database passwords, and connection strings. You must immediately notify Sylense of any unauthorized use or security breach.
4. Billing, Invoicing, and Renewals
All service plans (Developer, Production, Enterprise) are billed in advance on a monthly or yearly recurring cycle. Payments are processed securely in Indian Rupees (INR) through our authorized payment partner, Razorpay. Invoices are generated upon cluster creation and must be settled to provision or sustain database instances.
5. Refund Policy
New database cluster orders are backed by a refund window. If you experience technical service disruptions or infrastructure failures, you may request a refund through our developer support desk. Full terms are outlined in our Refund Policy.
6. Acceptable Use and Prohibited Activities
Database clusters must be utilized for lawful application data storage and querying. The execution of unauthorized port scanning, denial-of-service attacks, distributing malicious payloads, or illegal data hosting is strictly prohibited and results in immediate instance termination without refund.
7. Service Availability and SLA
Sylense strives to maintain a 99.9% network and infrastructure availability target. Planned maintenance windows are communicated in advance. Service credits for qualifying unscheduled downtime are governed by our Service Level Agreement (SLA).