Refund Policy & 72-Hour Guarantee

Last updated: September 2026 | Risk-free database deployment guarantee

72-Hour Money-Back Guarantee

Every first-time PostgreSQL database cluster provisioned on Sylense (Developer, Production, Enterprise) includes a 72-hour window. If the database does not meet your performance expectations or requirements, we issue a complete refund. No difficult hoops or automated runarounds.

1. Refund Eligibility Window

The 72-hour refund policy activates automatically the moment your database cluster is provisioned and marked active in your dashboard. You may request a refund at any point within the first 72 hours from the exact transaction timestamp.

2. Qualifying Services

The refund guarantee applies to all standard recurring PostgreSQL database plans:

  • Developer Plan (1 vCPU, 1 GB RAM, 10 GB NVMe Storage)
  • Production Plan (2 Dedicated vCPUs, 4 GB RAM, 40 GB NVMe Storage)
  • Enterprise Plan (4 Dedicated vCPUs, 8 GB RAM, 100 GB NVMe Storage)

3. How to Request a Refund

Initiating a refund request is straightforward and takes less than two minutes:

  1. Log in to your Sylense dashboard at sylense.in/dashboard.
  2. Open a support ticket or ping our 24/7 developer support channel.
  3. Provide your registered account email and invoice ID, and state that you wish to invoke the 72-hour refund guarantee.
  4. Our billing team confirms the transaction and initiates the refund through Razorpay within 24 hours.

4. Refund Processing Timeline

Refunds are processed back to the original payment source:

  • UPI Payments: Instant or 1 to 2 business days.
  • NetBanking & Debit Cards: 3 to 5 business days, depending on your bank.
  • Credit Cards: 5 to 7 business days, reflected on your next billing statement.